Frequently Asked Questions
Everything you need to know about your Velites gear and orders.
How long does shipping take for my sports gear?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fitness equipment?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return unused items in their original packaging for a full refund or exchange.
Does Velites gear come with a warranty?
Yes, all our high-performance gear comes with a 1-year limited warranty against manufacturing defects to ensure you can train with absolute confidence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer bulk discounts for gyms or sports teams?
Absolutely. Please contact our dedicated sales team via the 'Wholesale' page to receive a custom quote for bulk equipment orders.